Ahh Rules... Tip #1 from The Notes Apprentice

Ok, I know Mooney told me to kill my endusers and be done with it, and I'm starting to understand why! Today's lesson from the The Notes Apprentice... Lotus Notes Mail Rules.

Situation: User calls and is getting duplicate emails from "random" users. Luckily, I was one of the "random" users that she claimed was sending her two of everything so it made it easier to test.

Troubleshooting: Ok, so where to start... I had no idea for a good solid minute before my old help desk troubleshooting skills fired up! I remoted into her box to confirm the duplicate messages, yep two. I watched mail.box to see if two emails actually were coming through the router (pronounced 'rou-ter'), only the one message. I admit I spent hours trying to figure out what was causing the duplicate messages, but alas I gave up and called IBM Support. I felt a little better when everything she had me try was where I had already started.

Resolution: After a good 30 minute call with the ever helpful Lotus Support they suggested I look at the rules on the users mailfile. Sure enough they had a test rule to send a copy of full messages to inbox if "me" was in the sender field. Viola! Sure enough there is a "me" in my name and in the name of all the other "random" duplicates the user was getting. Sure, I felt a little dumb for not looking for the obvious, but that's why I'm here posting for you! Your Welcome :)